Refund policy

No Exchanges or Returns:
Due to the perishable nature of our products, we do not accept exchanges or returns.

Refunds:
Refunds will only be issued under the following conditions:

• Order Cancellation: Cancellations are strictly not permitted once an order is placed. All orders are final and non-refundable. In exceptional cases, please contact our support team for assistance.
• Product Quality Issues: If there is an issue with the quality of your order, please notify us immediately upon pickup. We will review the issue and offer a refund or replacement if necessary.
• Out-of-Stock Items: In the unlikely event that an item you ordered is out of stock and we cannot fulfill it as promised, we will promptly notify you. You will have the option to receive a full refund either in the form of store credit or to your original payment method, based on your preference.

Refund Process

• Store Credit: Approved refunds or cancellations will result in store credit vouchers, valid for one year. These will be sent to the buyer's registered email. The store credit can be used for store.lacherpatisserie.com or Lacher To Go Sdn Bhd only.

Contact Us:
For any concerns or questions regarding your order, please contact us at bonjour@lacherpatisserie.com

Thank you for your understanding and support.