Shipping Information

We deliver to West Malaysia only.

A flat rate of RM8 applies. Free shipping on orders above RM200. 

All shipments are expected to arrive within 1-3 working days for orders placed before 12pm. 

For same-day / on demand express delivery, please visit www.lacherpatisserie.com 
(Only applicable for delivery to KL and some parts of Selangor - within 50km of our store)

Disclaimer

While our CNY gift sets are secured with bubble wrap, please note that cookies may slightly break/crack during the delivery. Please purchase at your own risk and discretion. 

Please ensure that you have read, understood, and agreed to all our terms and conditions, along with our policies before purchasing. 

Delivery FAQs

Q: Where do you deliver to?
We deliver to West Malaysia only.


Q: How much is the delivery fee?

A flat rate of RM8 applies. 


Q: Can I get free delivery?
Free delivery applies to orders above RM200.


Q: When will my order arrive?
All orders placed before 12pm are expected to arrive within 1-3 working days.


Q: Will my order arrive on time?
We will do our best to ensure that your orders reach you within 1-3 working days. However, please keep in mind that delays in deliveries may occur during this peak season or due to any other reasons as mentioned on our website. Please purchase at your own risk.

Q: Can I schedule the date and time of delivery?
Unfortunately, you cannot. If you would like delivery within a specific time slot at a specific date, kindly proceed with your order via www.lacherpatisserie.com (only applicable to areas within 50km of our store).


Q: How do I track my order?
You will receive a tracking link from our courier service partner via email within 48 hours after your order has been successfully placed.


Q: Can you guarantee that my order will arrive in good condition?
Our CNY gift boxes will be secured with bubble wrap before they are sent out to our courier service partner. However, please bear in mind that cookies may slightly crack/break during the journey. Please purchase at your own discretion and risk. 

If the parcel is spotted damaged/broken/wet/abnormal in shape, please provide us with a video/photo (highly advised/preferred) during the unboxing which clearly shows the defect/abnormality.

If the product is received in a fully damaged condition, please send us an email to bonjour@lacherpatisserie.com with video(s) & photos as proof.


Q: What if I am not home during the delivery?
The courier service may attempt redelivery the following day. If attempted delivery is not successful, it may be returned to us or disposed of. Please make sure the recipient's details are correct & contactable to avoid any complications with deliveries and to prevent any unforeseen circumstances from arising out of it.

Q: I did not receive my order
If it has been more than 3 working days since you placed the order, please contact our team via email. We will check with our delivery partner and get back to you as soon as we can.

Unsuccessful delivery attempts may be due to the following reasons (this list is non-exhaustive):

  • Address is incomplete or invalid.
  • Address is temporarily inaccessible.
  • Address (shop or office) is closed.
  • Receiver could not be contacted.
  • Receiver is not identified at the delivery location.
  • The package was rejected by the recipient.
  • The package was lost or damaged during the delivery.
  • Other factors that cannot be controlled, such as natural disasters (heavy rains, flash flood etc.), epidemics, state of emergency/lockdown and others.

We will not take any responsibility over the products/product condition if the delivery is unsuccessful due to the reasons above. Please purchase at your own risk.