Shipping Information

We deliver to West Malaysia except Kuala Lumpur, Selangor and Putrajaya.

A flat rate of RM8 applies. Free shipping on orders above RM300. 

All orders are expected to fulfil within 3-5 days and the shipments are expected to arrive within 1-3 working days after the order has been fulfilled.

For delivery to Kuala Lumpur/Selangor/Putrajaya, please visit www.lacherpatisserie.com

Delivery FAQs

Q: Where do you deliver to?
We deliver to West Malaysia except Kuala Lumpur, Selangor and Putrajaya.


Q: How much is the delivery fee?

A flat rate of RM8 applies. 


Q: Can I get free delivery?
Free delivery applies to orders above RM300.


Q: When will my order arrive?
All orders are expected to fulfil within 3-5 days and the shipments are expected to arrive within 1-3 working days after the order has been fulfilled.


Q: Will my order arrive on time?
We will do our best to ensure that your orders reach you as soon as they can. However, please keep in mind that delays in deliveries may occur during this peak season or due to any other unexpected circumstances. 


Q: How do I track my order?
You will receive a tracking link from us via email and you may track the shipment status from the link.


Q: Can you guarantee that my order will arrive in good condition?
Our CNY gift boxes will be secured with bubble wrap before they are sent out to our courier service partner. However, please bear in mind that cookies may slightly crack/break during the journey. Please purchase at your own discretion and risk. 

If the parcel is spotted damaged/broken/wet/abnormal in shape, please provide us with a video/photo (highly advised/preferred) during the unboxing which clearly shows the defect/abnormality.

If the product is received in a fully damaged condition, please send us an email to bonjour@lacherpatisserie.com with video(s) & photos as proof.


Q: What if I am not home during the delivery?
The courier service may attempt redelivery the following day. If attempted delivery is not successful, it may be returned to us or disposed of. Please make sure the recipient's details are correct & contactable to avoid any complications with deliveries and to prevent any unforeseen circumstances from arising out of it.

Q: I did not receive my order
If it has been more than 7 working days since you placed the order, please contact our team via email. We will check with our delivery partner and get back to you as soon as we can.

Unsuccessful delivery attempts may be due to the following reasons (this list is non-exhaustive):

  • Address is incomplete or invalid.
  • Address is temporarily inaccessible.
  • Address (shop or office) is closed.
  • Receiver could not be contacted.
  • Receiver is not identified at the delivery location.
  • The package was rejected by the recipient.
  • The package was lost or damaged during the delivery.
  • Other factors that cannot be controlled, such as natural disasters (heavy rains, flash flood etc.), epidemics, state of emergency/lockdown and others.

We will not take any responsibility over the products/product condition if the delivery is unsuccessful due to the reasons above.